Talk about unreal service! We called on Friday about a water leak. Friday afternoon Dan came over. Took a bunch of readings and photo s with his thermal imaging camera. Then came back again on Saturday on his day off! Then again with his Boss on Monday to give a second opinion on the cause of our issue. They were both amazing. Professional and have what seems to be top of line equipment and current knowledge. They both put my mind at ease and didnt pressure me at all for any unnecessary work. I wouldnt hesitate to call them again!
I won a $250 dollar gift certificate from CFJC Auction in Kamloops for Rainbow Restoration for carpet cleaning. I recently used that coupon and the experience was horrible.I asked for the carpet to be cleaned in 3 bedrooms, a small hallway and stairs. I asked for them to move furniture such as beds and dressers etc. and was willing to pay the difference. In the past I've used other companies and it has cost me between $150 - $200 for the same work.Rainbow Restoration attended my residence (approx. 2 hours late) and completed the carpets however they did not move anything (this is including small items like a metal stand, lamp etc.). They stated they did not want to move the beds and dressers because it doesnt get dirty under there. In the end they charged me $250 as per the gift certificate.I contacted the company and complained that the carpets were not completed properly and complained that I was over charged for the carpets based on square footage (0.36 per square foot). Ashley made arrangements for Ryan (the manager) to attend my property to complete a measurement and to see what wasn't moved in order to provide the correct costs. The manager did attend my residence and looked it over and stated he will let me know a quote.This has been an issue now for a week and I still have no answers. I have contacted both Rainbow Restoration and Ryan and they have yet to get back to me. I have called and texted and still no response. Clearly this isn't an urgent matter to them or now avoiding me since they already have the gift certificate. In the meantime, I have contacted two other companies in Kamloops about a quote for the work and they quoted me approximately $160 for the work from both companies.Not only did Rainbow Restoration over charge me for the work but their customer service was poor and they did not complete the job requested. I believe that they took advantage of the gift certificate from the charity event and if I did not have a gift certificate this would have been completed correctly.I would not recommend using this company and if you have a gift certificate do not tell them until the job is completed.In response to your reply, I understand that your company is busy however a phone call or text would be appreciated to inform us that you are busy and will be getting back us shortly. We shouldn't have to track you down or be ignored while waiting for response. Secondly, our initial booking was very clear that we wanted the carpet cleaned and furniture moved. Ashley even stated that there would be additional fees for this. This was all arranged prior to your company attending my residence and I agreed with those terms. I was willing to pay over my gift card to have this completed and your statement "you were very clear that Rainbow stay within the G.C" was a bold face lie. This statement is clearly to save face for your company. Thirdly, communication was very clear on our end and should not be blamed on my wife. If your company was confused or lost in translation a phone call to myself or clarifying questions should have been asked by your company. Your company was 2 hours late and you fail to update my wife and she had to reach out to you to find out what was going on twice. We are still waiting for your company to communicate the quote for the job. Ultimately Rainbow has not been in communication with me or my wife and it's been us staying in contact with them.Fourth, Ryan asked me to confirm the appointment by text and he responded by text. Texts are quick and easy and a reply can be sent back after he has stopped driving. I'm sure Ryan isn't the only employee able to respond back to a client. If Ryan was busy maybe another employee could have responded.Its amazing how busy your company is that you cannot follow up with a simple carpet quote in a weeks time nor have time to deal with a client. However, once I post a negative review you instantly had time to respond. It's amazing that two other companies in town were able to get back to me with a quote that day.
I do not recommend this company at all and I will never use them again, very overpriced and unprofessional. I was charged twice the price I was quoted and the area was not twice the size, I also had to go over spots with my Bissell which did a better job than them. I ended up using Total Carpet for my second property which was almost half the price and they did a better job and much more professional. The owner had called me after the fact, she basically over talked me the whole time and how she had to come out of a funeral to deal with me. I was then later offered a $25.00 gift certificate towards their services which why would I ever use the again. This lady needs to take some customer service courses. Wow!
What a wonderful company! Kindly answered all my questions I had. So happy with everything . All the staff were so friendly and helpful.thank you , definitely suggest everyone that needs these services to give them a call!!
Absolutely horrible experience with these so-called "restoration specialists". I WOULD NOT recommend their services to anyone. Their rates are through the roof, and the employees that came to help when my house flooded were, for the most part, completely inept. It seemed like they barely knew what they were doing and appeared to lack the proper training needed to deal with the situation that they were facing.I have no flood response training whatsoever, and I probably could've done as good of a job as they did, if not even better. STAY AWAY FROM THIS COMPANY! They will end up costing you a lot of money for a sub-mediocre job done by a crew with lacking knowledge and proper training.
Rainbow International of Kamloops is a Canadian Laundry based in Kamloops, British Columbia. Rainbow International of Kamloops is located at 712 Mt Paul Way, Kamloops, BC V2H 1B5, Canada.
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