As the awkward male going into a spa, i was treated amazingly. Both times, with either Tauhnis or Megan, had the best esthetic services that i have received from any spa in my past 20 years of waxing. Pricing was perfect, spa was well kept and the estheticians were personable and professional.
My wife and I had an amazing experience at this Spa! She was looking for a new location to have her nails done and some of her friends recommended Your Escape Day Spa to us. We booked in advance with Laura. Laura was extremely friendly, talkative, and funny. I even sat WITH them because she made such excellent conversation. Their prices are fair and well deserved because you really do get a quality result. We will be coming back here to get her nails maintained and are considering booking some massages.Highly recommended, especially if you want to get your nails done, book with Laura!
Professional service. The girls at the desk are discreet. It was the first time I visited this salon but will def. Be back soon! I only came in for a quick touch up appointmend and Kristen did great. I was out within minutes; exactly what I needed.
The service is really good of the specialist. Had a nice relaxing time,they are really humble and soft with your body, but the receptionist doesnt know proper customer service. She is the most rudest person i came across in the entire facility. She will not give any proper information a client is suppose to know to choose their options before taking the service. She literary said its not my job to give you directions and attend phone calls when a guest is trying to reach on time excuse given too many clients wherein there were barely 2 customers in the spa none at desk too. . When time comes to make a payment for the service then she says oh you will have to pay more for not taking the package services together not to forget i was ready to do so that but she didnt allow me due to getting lost finding the place neither did she inform prior to part of my services taken today excuse given none. She really needs to learn what customer service is about. She dropped the rating big time by me. Rest all if perfect till now.
I will sadly not be going back to the escape spa after my most recent experience. I booked an appointment to have a sculpted gel set and pedicure done for my wedding. When I drove an hour and a half in for my 9 am appointment I was told that my appointment was actually booked for the day before. When I made the appointment I confirmed it was for Thursday and 9 am and was told yes. Yet they booked me in for Wednesday. The receptionist informed me that they tried to reach me yet I did not have any missed calls or voicemails. The receptionist was rude and did not offer any compassion or even a solution to try and fit me in for another time so I could still have my nails done in time for my wedding day.
Your Escape Day Spa is a Canadian Spa based in Kamloops, British Columbia. Your Escape Day Spa is located at 1150 Hillside Dr #106, Kamloops, BC V2E 2S5, Canada.
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